Our Masterclass concentrates on the practical and pragmatic application of human factors insights in safety critical environments

Managing Human Factors is much more a behavioural exercise than an academic one.


Who should attend?
Whilst this workshop will be of particular interest to all clinical staff, risk and clinical governance managers, the beneficial impact on patient safety in the application of these insights and practical techniques will make it relevant to anyone interested in safer and more effective ways of working.

Patient Safety is a familiar mantra in every corner of the NHS.  It is probable that more than 75% of patient safety failures involve ‘human factors’, a category much wider than simple human error.  Unfortunately, even highly skilled, knowledgeable and hard working health care workers deliver variable performance as a consequence of simply being human.  In aviation, acknowledging, accepting and then seeking to manage this human vulnerability led to a field of expertise known as Crew Resource Management (CRM). In the healthcare context this is Team Resource Management (TRM).

Humans are genetically primed to learn by trial and error so error is ‘normal’. Human performance is variable in both the long and the short term. In order to gain some insights into human fallibility we will need a suitable vocabulary -the language of human factors.

Management of these Human Factors is a professional responsibility. This responsibility includes working effectively in teams and a willingness to develop supporting systems and processes of work which avoid provoking error and which act to mitigate the consequence of error.

The best course I have ever been on. Learned a lot about the human character and how we work. Really will go back to work and make a difference regarding safety - RF
The Terema Human Factors in Risk Management Masterclass explores the management of this human vulnerability ‘in the round’. Participants will be challenged to identify the parallels with their own working environment and to apply the ideas to their practice.  Debate, discussion, personal examples and involvement are encouraged.  

The Terema Masterclass - Practical and pragmatic solutions for people, systems and processes

Over the course of two full days we explore:

 • Human Factors and Team Skills – the background and underlying principles
 • Situation Awareness – our flawed process of understanding what is ‘going on’
 • Risk Management – how we can discharge our responsibility to reduce risk and harm
 • Communication – managing Professional to Professional communication in a safety critical
   environment
 • Personality and its impact on impact on performance and teamworking
 • Choosing Behaviour – selecting and maintaining behaviours which are essential to the discharge of
   our professional responsibilities
 • Human Factors Feedback – regulating those behaviours as an everyday process
 • Managing overload and using the tools – staying in control in stressful situations or extremely risky
   environments and making briefings, debriefings, handovers and checklists work effectively.
 • Leading, Following and Motivating – our professional responsibilities to everyone else in the
   team

Excellent presentation and mastery of all topics with relevant examples

Upcoming Masterclass Dates

To reserve your place on an upcoming Masterclass, click the relevant date below:8th / 9th March 2018 in Glasgow Watch the video Terema at the International Forum on Safety and Quality in Healthcare

Latest News

Doctors from Birmingham Children's Hospital are the latest to join the Terema Train the Trainer programme as they expand their Human Factors teaching capability.